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US Free shipping and exchanges in the US. $5 return cost per order for repackaging.
INTERNATIONAL We will try our best to ship worldwide. Shipping cost will be calculated at checkout. Please DM if any issues! We want the world in GreenCloud!
NOTE: Taxes and Duties for international shipping may vary depending on the country and should be paid by the customer. We are not responsible for those charges.
PROCESSING We process orders Monday through Friday, excluding holidays. Please allow 2 - 3 business days after placing your order for processing. We will contact you with a follow-up email.
Personalized products will add 2 weeks to the standard delivery time.
If we need additional information for credit verification, we will contact you. Delivery time does not include Sundays or holidays.
TRACKING YOUR ORDER Once your order has been processed you will receive an email notification with the tracking information. Clicking on your tracking number should take you to your item's tracking page. If clicking on the number doesn't work automatically, then simply contact us at firstname.lastname@example.org.
NOT THE PERFECT FIT? NO PROBLEM!
As long as the item is unworn, unwashed and tags are intact, we offer FREE EXCHANGES AND FREE RETURNS FOR STORE CREDIT. For returns to original payment, there is a small shipping and handling fee of $5.00. We are always available at email@example.com to answer any questions.
Return & Exchange Policy
Our return policy is 30 days.
Returns and exchanges will only be accepted if the item is brand new, unworn condition with the tags attached. All personalized items are FINAL SALE and cannot be returned or exchanged.
Please return and exchange items in the provided clear bags to help ensure the life of the product while in-transit.
Apparel must have hang tags attached and be free of stains, deodorant marks, perfume scents, make-up and animal hair.
We reserve the right to adjust returns if original items are not received in new condition.
Please allow up to 5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
FINAL SALE items cannot be returned or exchanged.
International buyers will have to pay for and arrange returns and exchanges. Please email us at firstname.lastname@example.org to start this process.
Please CLICK HEREto start your easy return/exchange!
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